Customer Service & Sales Support Administrator (Full-Time)

Join YC Media, a dynamic and fast-growing media company in Bandung, as our Customer Service & Sales Support Administrator! We are looking for a highly organized, detail-oriented professional to support our sales team and ensure seamless customer experiences. In this role, you'll be the backbone of our customer service operations, handling inquiries, resolving issues, and maintaining our CRM system. This is an exciting opportunity to grow within a company that values innovation and teamwork.

As our Customer Service & Sales Support Administrator, you will be responsible for managing customer interactions, ensuring high levels of satisfaction, and providing exceptional support to our clients. You'll work closely with our sales team to streamline processes, track customer data, and generate reports. This role offers a dynamic work environment with opportunities for professional development and career growth.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries via email, phone, and live chat, ensuring timely and accurate resolutions.
• Maintain and update our CRM system (Salesforce) to keep customer data accurate and up-to-date.
• Collaborate with the sales team to ensure seamless customer experiences and support sales activities.
• Track and analyze customer feedback to identify trends and areas for improvement.
• Generate and maintain customer reports and dashboards for internal use.
• Assist in the development and implementation of customer service policies and procedures.
• Monitor and resolve any technical issues related to our customer service tools and systems.
• Provide training and support to new team members on customer service best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a related role, preferably in a media or advertising company.
• Proficient in using CRM systems, particularly Salesforce.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize workloads.
• Strong analytical skills with the ability to interpret data and generate insights.
• Familiarity with Microsoft Office Suite, particularly Excel and Outlook.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in both English and Indonesian is a plus.

🛠️ Keahlian

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